Shipping policy

K9 Keep Fit, LLC — Shopping Policy

1. General Information
Welcome to K9 Keep Fit, LLC! We prioritize providing high-quality products and reliable service to all our customers. By shopping with us, you agree to the terms outlined in this Shopping Policy.

2. Contact Information
If you have any questions regarding your purchase, please contact us:

  • Trade name: K9 Keep Fit, LLC

  • Phone: 408-316-2455

  • Email: info@k9keep.org

  • Address: CA 95126, United States

3. Order Processing
Orders are processed within 1–3 business days. You will receive a confirmation email once your order is placed and another notification once it has shipped. Please ensure that your shipping and billing details are accurate before submitting your order.

4. Shipping Policy
We ship orders throughout the United States. Delivery times depend on carrier service and destination; typically, orders arrive within 3–7 business days after dispatch. Shipping fees will be calculated at checkout.

If your order experiences delays due to natural events or carrier issues, we’ll notify you promptly via email.

5. Returns and Exchanges
You may request a return or exchange within 14 days of receiving your order if the item is unused and in its original packaging. To start a return, please contact us at info@k9keep.org.
Customers are responsible for return shipping costs unless the product arrives defective or incorrect.

6. Payment Methods
We accept major credit cards, PayPal, and other secure online payment methods available through Shopify. Payment must be completed at checkout to process your order.

7. Privacy & Security
Your personal information is protected according to our Privacy Policy and will only be used for order processing and customer service.

8. Changes to This Policy
K9 Keep Fit, LLC reserves the right to modify this Shopping Policy at any time. Updates will be posted on our website; continued use of our store after changes means you accept the new terms.